Virgin Mobile

Virgin Mobile Prepaid is perfect for those who don’t want to commit to a monthly bill. You control what you spend and when you spend it. Prepaid Mobile best bits – No monthly bills; Just grab a sim and you’re ready to go, or chose a brand new phone. Keep your old number, Free Voicemail in OZ, Control your account online with automated top up, Change your prepaid mobile plan whenever you like, Choose One Of Our Prepay Mobile Plans Or Caps.


Quick Summary

ProductCall rate1FlagfallTXTExpiry2MMSInternetCall Cap/CreditVoice mail1Extras2 Min Call3More
Simple – $1915cFree15c9060c100MB$19 CreditFree in OZ Free calls/TXT to Virgin. Excess data is 0.2c/KB, Data packs available. Credit/data rolls over30c/63 callsBuy Virgin
Simple – $29$29 Credit30c/96 calls
Simple – $49$49 Credit30c/163 calls
Simple – $79$79 Credit30c/263 calls
Simple – $99$99 Credit30c/330 calls
Long Expiry $1578c,
5c to Virgin
40c28c18060c, 25c to Virgin0.2c/KB$15 CreditFree in OZ Free TXT to Virgin. Credit/data rolls over$1.96/7 callsBuy Virgin
Long Expiry $19180$19 Credit$1.96/9 calls
 Long Expiry $29180$29 Credit$1.96/14 calls
 Long Expiry $49365$49 Credit$1.96/25 calls
 Long Expiry $79365$79 Credit$1.96/40 calls
 Long Expiry $99365$99 Credit$1.96/50 calls
Your Caps $1990c40c25c2860c, 25c to Virgin250MB$100 Credit
Free in OZ$2.20/45 callsBuy Virgin
Your Caps $291024MB$450 CreditFree calls/TXT to Virgin. Excess data is 0.2c/KB, Credit/data rolls over$2.20/136 calls
Your Caps $49$900 Credit$2.20/204 calls
Your Caps $79$1500 Credit$2.20/681 calls
Your Caps $99$1850 Credit$2.20/840 calls

Notes:
1 – rate per minute
2 – expiry period in days.
3 – cost of a 2 minute call. Number of 2 minute calls made using credit provided to any network (excludes calls within network).
Where no minimum credit is indicated, $20 is used.

Prepaid Mobile Review – Virgin Mobile (April 2014)
The Virgin Mobile range of prepaid plans consists of the Cap, Long Expiry and Simple plans. You can pickup a sim pack for $2 and then recharge for $19 on the Cap plan for 250MB data and $100 in calls. Recharging at $29 increases these allowances to 1GB and $450. At the top end $99 also buys 1GB data with calls of $1850.Virgin Cap also provides a worthwhile bonus the longer you stay and keep recharging. Your second recharge gives you $50 additional call credit, your 3rd $100 and your 4th $150. The $150 bonus then stays with you for as long as you stay recharging.Virgin Portal - UsageThe only let down with the Cap plan is the maximum of 1GB data no matter how much you recharge. Spending $99/mth for only 1GB data is pretty ordinary. Virgin Mobile gives you unlimited calls and TXT to any other Virgin customer in Australia plus unlimited voicemail. Call rates for the Cap are 90c/min with a 40c connection, TXT is 25c and excess data (or PAYG data for prepaid) is 0.2c/KB. Credit lasts 28 days.The Long Expiry option has a starting recharge amount of $15. For this you only receive $15 of credit lasting 180 days. Recharge $49 and over and your credit is $49 lasting 365 days. Outside of the longer credit expiry, this plan has slightly reduced call rates of 78c/min with a 40c connection to any other network. Call rates to other Virgin customers are 5c/min with a 40c connection. TXT rates are 28c or free to other Virgin customers and PAYG data is 0.2c/KB.The final plan is Simple and also comes with a starter recharge of $19. For this you receive $19 of call credit and 100MB data. Credit lasts for 90 days. The bonus with this plan is the discounted call rates at 15c/min with 15 TXTs. Calls/TXT to Virgin are free as is voicemail. PAYG data is 0.2c/KB. Simple also comes with some pretty competitive international call rates.With Virgin Mobile, if you recharge prior to your credit expiry, any unused credit rolls over. (5GB data limit applies). Note if you switch to a different plan upon recharge, the credit expiry of any remaining credit also changes. Data rates listed above relate to using the Virgin APN. If you are using the Optus APN, the following rates apply 12c/MB charged p/MB.

My Virgin Mobile Trial
I started my trial with Virgin Mobile by ordering a sim online for $2. It arrived by Australia Post courier mail requiring photo ID on delivery within a couple of days. If your name is on the delivery address, make sure that you will be onsite to collect it when it arrives as delivering to your home when you are at work will not work and you will need to go and collect it.

virgin recharge

Activation online was relatively simple. I made the error of forgetting my 6 digit pin which required a call to customer service over the weekend but waiting times where very short and the support was really good and friendly. Note call centre seems to be o/seas. Once activated everything worked (calls and data) with no setting alterations required. The only thing I had to do was to recharge. Virgin also automatically sent me setup emails for MMS and internet usage which where not necessary for my phone as all connections simply worked. Having an automated email is really handy as some providers make you search for these settings.

Recharging

You can recharge via the My Account section of the Virgin website or you can purchase a voucher from a store. Activating the recharge can be completed online or via the Call Centre if you need assistance. The only confusing thing about my Virgin experience was what to recharge. At the time of activating the prepaid sim, I was asked to select the plan I wanted to use. I chose the Cap plan, however when I went to recharge and add some credit to my prepaid plan, the screen that I was faced with had a lot more options. The options on the far left enable you to filter your recharge options based on how much you wish to spend. At the $19 level, you have quite a few combinations to choose from. As you can see I chose the $19 Pay-Rise Cap with $100 in credit and 250MB, but I also had options such as the $10 Textalot plan which from the main pages of the Virgin Mobile website doesn’t seem to be offered any longer. This also applied to plans like Home Made and Topless. Obviously there would be existing customers still using these recharge types but it seems weird that I didn’t have any restrictions in being able to select them even as my first or even subsequent recharge option. Outside of this slight confusion, recharging was straight forward. If you are recharging online you will need a credit card. You can also setup Auto-recharge which will save you some time.

Online access

The Virgin online portal gives you access to your account, how much credit remains, your usage summary as well as how much you have recharged in the past. What is a little confusing here is that my call credit had fallen by a few dollars due to a couple of calls I made, whilst the usage section of the portal doesn’t reflect a charge for call, nor was it showing any data had been used. Maybe it requires a little more usage. Will update this in a week or so.

Speed Test

As always these are just a very, very rough indication of performance. My test in and around the Mt Waverly area of Melbourne achieved download speed of 4.82Mbps with an upload speed of 1.22Mbps. I was actually outdoors when I conducted this test. My indoor test an hour or so later achieved 1.37Mpbs virgin mobile speed testdownload and 0.48Mbps upload. A further test in Richmond Vic, achieved….

Pros

  • Ordering and setup where really easy. Even if you don’t have the latest phone, Virgin will send you your data and MMS settings unlike some others who make you search for them.
  • Virgin offers a reasonable set of prepaid mobile plans starting at $15 with 180 days for Long Expiry or $19 with 250MB and $100 with the Cap.
  • Customer service support was quick and helpful (didn’t sound like it was local though).
  • 4G was just turned on for prepaid.

Cons

  • The recharge screen was a little daunting at first, more options is great but if you don’t know the in/outs of them, accidentally choosing one might cause some headaches you don’t need.
  • Only offering 1GB data on the Cap plan is a little poor in 2014, given the increasing demand for more data. A $99 recharge with only 1GB is really not worth it.

Would I switch?

If the plan was right. Everything about Virgin worked well and was efficient. As a prepaid provider Virgin once lead the way with some really good low cost plans, today they seem to be a little more premium. I have no problems recommending them.

More details

ProductSimpleLong ExpiryYour Caps
NetworkOptus 3G/4G
Summary15c/min local call rates.Take your time, your credit lasts from six months up to a year! FREE text & 5¢/min calls Virgin to Virgin seal the deal.We thought you might like this one. Recharge your Virgin Mobile with Pre-Paid Your CAP credit and get everything you need. Huge included value, Unlimited FREE Calls & Text 24/7 Virgin to Virgin4, FREE Voicemail PLUS a mobile internet data allowance.
Credit RolloverCredit/data rolls over
2 Min Call30c$1.96$2.20
International TXT/MMS15c/60c35c/60c35c/60c
Video Calls15c/min78c/min + 40c flagfall90c/min + 40c flagfall
Calls within networkUnlimited5c/minUnlimited
13/1300/180015c/min.18/1800 – 16.5c/30 secs + 25c flagfall78c/min + 40c flagfall. 18/1800 – 16.5c/30 secs + 25c flagfall90c/min + 40c flagfall. 18/1800 - 16.5c/30 secs + 25c flagfall
Data incrementsp/KB
International roamingUnlimited5c/min + 40c flagfallUnlimited
Recharge locationsPhone, mobile, online & retail
Websitewww.virginmobile.com.au
Phone13 63 69

Notes:
1 – rate per minute
2 – expiry period in days
3 – cost of a 2 minute call. Number of 2 minute calls made using credit provided to any network (excludes calls within network).
Where no minimum credit is indicated, $20 is used.
What is V2V? – To Virgin Mobile numbers only. Fair Use Policy applies. Fees/Cancellation may apply for excessive use (over 2500 minutes and/or 3000 text per month).

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