|ALDI Mobile has entered the market with a new range of prepaid mobile and broadband plans.|
|Product||Call rate1||Flagfall||TXT||Expiry||MMS||Data||Call Cap/Credit||Voice mail1||Extras||2 Min Call3||More|
|$5 Starter Kit||12c||12c||365||35c||5c||$5 Credit||12c||Incl 13, 1300 1800 numbers||24c/20 Calls||Buy ALDI Mobile|
|PAYG $15||12c||12c||365||35c||5c||$15 Credit||12c||24c/62 Calls|
|PAYG $30||12c||12c||365||35c||5c||$30 Credit||12c||24c/124 Calls|
|$35 Plan||2000||30||500||2.5GB||2500 minutes||1250 Calls|
|Mobile Internet – $15 (Bolton)||30||2GB||Bolton for sim pack only|
|Prepaid Mobile Review – ALDI Mobile (June 2013)|
|Having a retail distribution network should make buying yourself a $5 Aldi Prepaid Sim card pretty easy. I tried two stores and couldn’t find one but was directed online. The location on the website isn’t quite obvious because it mentions buying from a retail store. This is the link to buy the sim card online.The online sign-up process is quick and easy. The cost of the sim card is $5, and this buys you $5 of actual PAYG credit which is a great way to trial the service. The life of the credit I can only assume is 365 days given it is PAYG.|
One thing I didn’t notice during the sign-up process was “credit card verification”. It is actually on the first screen and the statement reads “As you are ordering your SIM card online, we need to sight the payment card you use to pay for your SIM starter pack. We will send you an email with instructions on how to do this. Once we have received your document; we will despatch your SIM starter pack to you.” It took Aldi over 4 weeks to send me this email and the validation process was nothing but painful. I don’t quite understand why they need to site your credit card, this is really overkill for such a low risk service.Anyhow, I completed the order and waited and waited. Over 4 weeks later I received an email advising me that they had not validated my credit card and that I would need to submit an image of it. This could be completed online (login – instructions and login details provided) or via MMS. Who wants to send images of their credit card through any mobile network. I logged in and uploaded. The process was quick and shortly after I received a confirmation email advising me that they had received the image.
Within 24 hours I received another email advising me that the image I had uploaded could not be used to validate my card. The image was actually a high res image and very clear. I decided to test their phone support service and called them midday on a weekday. One ring and it was answered. Call Centre is overseas but the lady on the other end was easy to understand and polite. They advised that I needed to upload two forms of ID, Drivers License and Credit Card. The email communication I received only states the credit card.“You should have received an email from us confirming your SIM card order with instructions on how to do this. In case you didn’t, it is very easy, simply head to the website and log in to My ALDImobile using your account number (1xxxxx) and password (Fxxxxxx). Once logged in you’ll be able to find your order and instructions on how to upload a picture of your payment card. We have a team of dedicated authorised representatives who will then be able to check your document and remove the flag from your order.”
So I obliged and updated both forms of ID. Within 24hours I received another email advising me that my Aldi Mobile sim card had been dispatched. With 36 hours I had my sim card. The envelope was a plain white envelope with no branding. This is either a cost saving measure or Aldi are playing the security card so that they don’t have sim cards stolen (seeing as they are so hard to get).
So, at about 10pm on a Thursday night, I called their customer support centre again and within a minute or so I had my call answered. The lady on the other end was once again polite and went through another round of security checks. My account was checked and it was confirmed that my credit card details where in-fact validated. I was advised that the activation process had in-fact kicked off and it would take up to 24 hours to kick-in.
Sometimes dealing with people is much easier than dealing with systems.
It did in-fact take a few hours for the activation to work but what Aldi did that others don’t, is send me an email letting me know that it had worked. “This email is to let you know that your new ALDImobile Prepaid service has just been activated and is now ready to use.”
The fastest speeds I could achieve using a Huawei Ascend on a Friday night was 2Mbps download and 0.76Mbps upload. This really isn’t great but these tests can vary wildly from minute to minute so I wouldn’t take this as exactly what you will achieve. It does depend on location, phone and time of day. I also tested my Optus sim at the same time and found that Optus achieved less than 1Mbps download.
Would I move to AldiMobile?
Note new daily limits have been released: 480 minutes of calls, 500 TXT, 100 MMS and 1GB data.
|Summary||PAYG Plans and Unlimited|
|Calls within network||12c/min|
|1300 & 1800 numbers||12c/min|
|Credit Rollover||Not Available|
|International Roaming||Not Available|
|Phone||1300 989 000|
1 – rate per 30 seconds. ^Charged in 1 min blocks
2 – expiry period in days
3 – cost of a 2 minute call. Number of 2 minute calls made using credit provided to any network (excludes calls within network). Where no minimum credit is indicated, $20 is used.